Taking public transit is easy, especially if you are prepared.
Understand Your Fare Options
We offer a range of fare products to meet the needs of all riders. You can purchase fare products at our Downtown Service Center, located at 623 Smithfield St., or at one of many ConnectCard machines or retail locations throughout Allegheny County. Cash fare is also accepted on all of our vehicles.
Reduced Fare
If you are a person with a disability you are eligible for a Reduced Fare ConnectCard, which entitles half-fare payments. A Reduced Fare ConnectCard can be loaded with stored cash value, a 7-Day Pass or 31-Day Pass at any ConnectCard machine, retail location or the Downtown Service Center. If you are paying cash half-fare, you must tap your Reduced Fare ConnectCard to verify your eligibility. You must apply for a Reduced Fare ConnectCard.
Free Transit for Older Adult Riders
Adults 65+ ride free on all Port Authority vehicles with a Senior ConnectCard, or a blue or yellow Pennsylvania Senior Citizen ID.
To obtain a Senior Citizen ConnectCard, please apply in person at the Downtown Service Center, located at 623 Smithfield Street in downtown Pittsburgh, or at one of the participating legislative offices in Allegheny County. For an up-to-date list of locations, visit our Discounted Fares page or call 412-442-2000 or 412-231-7007 (for TTY). Before visiting a legislative office, you are encouraged to call that office.
Schedule a Visit at the Mobility Center
Located in the ACCESS offices at 650 Smithfield St., the Mobility Center provides riders an opportunity to experience what it is like to board, pay fare, and use the wheelchair securements on a to-scale replica of one of our buses. In addition to bus orientation, trained and helpful staff are available to assist with trip planning.
To schedule your visit or to learn more, call 412-562-5353 (or TTY 711).
Learn About Our Service Animal Policy and Pet Policy
Service Animals
Under U.S. Department of Transportation (DOT) Americans with Disabilities Act (ADA) regulations, a service animal is defined as “any guide dog, signal dog, or other animal individually trained to work or perform tasks for an individual with a disability, including but not limited to, guiding individuals with impaired vision, alerting individuals with impaired hearing to intruders or sounds, providing minimal protection or rescue work, pulling a wheelchair, or fetching dropped items.” Service animals and service animals in training are permitted to accompany riders with disabilities on all public PRT vehicles and in all public PRT facilities. No extra fare is required for service animals. The service animal does not necessarily have to be on a traditional harness but must be controlled by their owner while on the vehicle. Service animals must not create a disruptive atmosphere and must not pose a direct threat to the safety of Operators or other riders. Service animals are NOT permitted on vehicle seats and are NOT permitted to block the aisles. Caring for the service animal is the responsibility of the rider.
Non-Service Animals
Non-service animals such as pets, emotional support animals, and comfort animals are also permitted on all public PRT vehicles, but they must be in an enclosed carrier that can fit on the rider’s lap. An "enclosed carrier" is an animal transport container that is fully enclosed on all sides, designed to contain an animal safely and securely during travel. No extra fare is required for non-service animals. The non-service animal must be controlled by their owner while on the vehicle. Non-service animals must not create a disruptive atmosphere and must not pose a direct threat to the safety of Operators or other riders. Non-service animals are NOT permitted on vehicle seats and are NOT permitted to block the aisles. Caring for the non-service animal is the responsibility of the rider.
Understand Safety Net
If you are a rider who uses a wheelchair, scooter or other mobility device and are unable to board a bus due to a malfunctioning lift/ramp or other circumstances (such as the wheelchair securements already being in use), and the next bus is more than 30 minutes from arrival, we will send a bus with working equipment to take the rider to the bus stop closest to their destination. If a bus is not available, an ACCESS vehicle will be sent.
If you should have any questions or require additional assistance, please call Customer Service at 412-442-2000 or 412-231-7007 (for TTY) on weekdays from 6 am to 7 pm, and on weekends and holidays from 8 am to 4:30 pm. After regular business hours, please call transit police at 412-255-1385.